wine bd's Privacy Policy

This privacy policy applies to all users of the wine bd platform. Whether you visit our website, create an account, or use any of our services — we treat the privacy of your personal information as our highest priority in every case. Please read this document carefully, as it gives you a clear understanding of your rights regarding your information and our responsibilities.

By using wine bd's services, you are considered to have agreed to the terms set out in this privacy policy. This policy is linked to our Terms and Conditions and should be read together with them.

1. What Information We Collect

wine bd collects different types of information at different stages. This information comes from two main sources: what you provide directly, and what is collected automatically while you use the service.

1.1 Information You Provide Directly

• Full name and date of birth (required for age verification — our service is for ages 21+)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay number
• Documents submitted for identity verification (National ID or equivalent)
• Your conversations and messages with the support team

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser and operating system type
• List of pages visited, duration, and sequence of activity
• Transaction history — records of deposits, withdrawals, and bets
• Information collected through cookies and similar tracking technologies

2. Purpose of Data Use

wine bd uses collected information only for specific and legitimate purposes. No information is processed unnecessarily.

• Account Management: To complete registration, login, and account verification.
• Payment Processing: To securely process deposits and withdrawals. Minimum deposit is ৳300 and minimum withdrawal is ৳800.
• Identity and Age Verification: To ensure that only users aged 21 or above can use the service.
• Fraud Prevention: To detect and prevent suspicious activity.
• Support: To provide 24/7 assistance via live chat and email.
• Service Improvement: To improve platform performance and user experience.
• Legal Compliance: To meet applicable legal obligations in Bangladesh.

3. Data Storage and Security

Your information is transferred using SSL encryption technology and stored on secure servers. wine bd regularly reviews and updates its security measures.

3.1 Technical Security Measures

• Data transmission via 256-bit SSL/TLS encryption.
• Password hashing — stored passwords cannot be read by anyone.
• Two-factor authentication (OTP) available.
• Automated intrusion detection system active.
• Restricted access — only authorised staff can access sensitive information.

3.2 Retention Period

Even after an account is closed, some information may be retained for a specified period in accordance with legal obligations. Once no longer required, information is securely deleted.

4. Data Sharing with Third Parties

wine bd never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may be shared in certain cases to operate the service.

4.1 Payment Providers

Necessary information is shared with payment services such as bKash, Nagad, Rocket, and Upay to process transactions. This information is used only for the specific transaction.

4.2 Technology Partners

We work with certain technology service providers for the technical operation and security of the platform. They may only process information for specified purposes and may not use it for their own benefit.

4.3 Legal Obligations

We have a legal duty to provide specific information if we receive a valid order from a court, investigative authority, or under applicable law in Bangladesh.

5. Cookies and Tracking Technologies

Cookies are used on the wine bd website. Cookies are small text files stored in your browser that help remember your settings on future visits.

5.1 Types of Cookies

• Essential Cookies: These cannot be disabled as they are required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember language preferences and display settings.
• Analytics Cookies: Help improve the service by analysing page usage patterns.

Cookies can be managed from your browser settings, however disabling certain essential cookies may cause some parts of the service to not work correctly.

6. Your Rights

You have certain recognised rights over your personal information. wine bd respects these rights and helps you exercise them.

• Right to Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request correction of incorrect or incomplete information.
• Right to Erasure: You have the right to request deletion of your information in certain circumstances — however, due to legal obligations, it may not always be possible to delete all information immediately.
• Right to Restrict Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured format.

To exercise these rights, contact our support team. For more details on managing your account and activity, visit our Responsible Gaming page.

7. Your Role in Account Security

Data protection is a shared responsibility. While wine bd ensures technical security, it is important that you take certain precautions on your end.

• Use a strong password and change it regularly.
• Never share your login details with anyone.
• Avoid accessing your account on public Wi-Fi networks.
• Log out properly at the end of each session.
• If you notice any suspicious activity, notify our support team immediately.
• Never share an OTP or verification code with a third party — wine bd never asks for an OTP over the phone.

8. Protection of Minors

wine bd strictly follows a 21+ age policy. No information from anyone under the age of 21 is collected or processed. Age is verified at registration and additional documents may be requested in cases of doubt.

If you suspect that information from a minor has been collected by mistake, notify our support team immediately — we will take steps to delete that information promptly.

9. International Transfer of Data

In some cases, your information may be processed or stored outside Bangladesh as needed to operate the service. Even then, we ensure that the information remains under appropriate security measures and that the standards of this privacy policy are maintained.

10. Changes to the Policy

wine bd reserves the right to update this privacy policy as needed. If there are any significant changes, you will be notified via your registered mobile number or email. The date of the latest update will always be visible at the top of this page.

Continuing to use the service after a change is made will be taken as your agreement to the new policy. You are therefore advised to read any updated policy carefully when you receive a notification of changes. For more information, you may visit our FAQ page.